Frequently Asked Questions (FAQs)

1. General Questions

GladBit specializes in custom web application development, single page applications using Vue.js, backend API development, database design and optimization, scripting and automation, WordPress development, and payment gateway/API integrations.

GladBit is based in Lahore but primarily serves clients from the USA and other international markets.

You can contact us through our website’s contact form or email us directly. We will schedule a consultation to discuss your requirements and provide a proposal.

We work with both startups and established companies, tailoring solutions to fit your unique needs.

We follow Agile methodology and Scrum practices, ensuring flexible, transparent, and iterative development with regular client feedback.

2. Project & Development Process

After understanding your project requirements, we provide a detailed proposal with time and cost estimates based on the scope and complexity.

Yes, Agile methodology allows for iterative changes and ongoing feedback during the project lifecycle.

Absolutely! We provide weekly or biweekly progress reports and demos.

We primarily use JavaScript frameworks like Vue.js for front-end, Node.js or other back-end technologies, and industry-standard databases and tools.

We offer maintenance and support packages to fix bugs and provide updates post-deployment.

3. Pricing & Payment

We offer fixed-price contracts and hourly rates depending on project requirements and client preferences.

We accept payments via bank transfer, PayPal, and major payment gateways convenient for USA clients.

Typically, we ask for a deposit upfront before starting work, with milestone payments or final payment upon completion.

Yes, we provide detailed invoices for all payments.

No, all fees and costs are clearly outlined in the proposal and contract.

4. Confidentiality & Legal (NDA)

Yes, GladBit is happy to sign NDAs to protect your confidential information before project discussions.

We follow strict data protection protocols, store information securely, and restrict access to only essential team members.

Yes, you can provide your own NDA, and we will review and sign it before starting work.

We take such incidents seriously and have procedures to address and mitigate any breach promptly.

Yes, all team members working on your project sign confidentiality agreements.

5. Support & Maintenance

Yes, we offer various support and maintenance plans tailored to your needs.

Our typical response time is within 24 hours for critical issues.

Yes, we provide upgrade, optimization, and feature addition services.

We provide training sessions and documentation to help your team use and manage the software effectively.

Yes, bug fixes are included as part of our support agreements.

6. Technical & Integration

Yes, we have extensive experience integrating payment gateways, social media, analytics, and other APIs.

Yes, we develop custom RESTful and GraphQL APIs tailored to your needs.

We follow best security practices including HTTPS, data encryption, secure authentication, and regular code reviews.

Yes, we handle data migration, legacy system upgrades, and re-platforming projects.

We work with popular databases like MySQL, PostgreSQL, MongoDB, and more based on project requirements.

Still have questions?

If you didn’t find the answer you were looking for, feel free to reach out to us anytime!

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