Case Study: Automating Insurance Integrations for Faster Shipping
A custom solution developed by GladBit for Falvey Insurance that streamlines insurance workflows and eliminates delays for a major logistics platform.
Client Overview
Our client is a leading logistics company that needed a seamless way to integrate insurance coverage for shipments through Falvey Insurance. Their existing process relied heavily on manual operations, which limited speed and scalability.
The Challenge
Prior to the integration, the client’s workflow for insuring shipments and managing claims involved repetitive manual tasks that led to inefficiencies:
- Manual data entry and a multi-step workflow to process insurance requests.
- High potential for errors in insurance claim processing due to inconsistent data handling.
- Processing delays that affected overall shipping speed and customer satisfaction.
The client needed an automated solution to streamline insurance operations while maintaining data accuracy and shipment speed.
Our Solution: Insurance Workflow Automation
GladBit developed a custom connector that automated insurance operations between the logistics platform and Falvey Insurance. Key features included:
- Instant Access to Rates: Real-time retrieval of shipment-specific insurance rates from Falvey.
- One-Click Claim Submission: Automated submission process dramatically reduced manual labor.
- Live Status Updates: Shipments and claims are synced in real-time, eliminating the need for manual updates.
- Sandbox Testing & Seamless Deployment: The solution was fully tested in a sandbox environment before going live without any disruption.
The connector worked invisibly within the existing workflow, enhancing efficiency without requiring a complete platform overhaul.
Results & Impact
- Reduced Errors: Automation eliminated the risk of human mistakes during data entry and claims handling.
- Time Savings: Tasks that previously took hours now complete in seconds.
- Seamless Integration: The connector works behind the scenes with zero interruption to the client’s operations.
- Future-Proof Architecture: Designed to scale with increased shipment volume and complexity.
This custom integration allowed the client to scale their logistics operations faster, with greater confidence and reliability.
"GladBit helped us completely automate our integration with logistics partners. The system just works — fast, accurate, and reliable."