Case Study: Enhancing Delivery Accuracy with OTP-Based Food Order Confirmation for Whatapratha

Client Overview

Whatapratha is a rising food delivery brand known for its delicious and fast meals. As their order volumes increased, ensuring delivery accuracy became vital to maintaining customer trust and operational efficiency.

The Challenge

High delivery volumes, especially in busy residential or shared locations, introduced several issues:

• Incorrect Deliveries: Orders occasionally delivered to the wrong person or address.
• Verbal Confirmations: Unreliable during peak hours, often leading to confusion or disputes.
• Lack of Handoff Validation: No foolproof system to verify that the correct customer received the order.

Whatapratha needed a fast, simple, and reliable delivery verification system that wouldn’t slow down their busy operations.

Our Solution: OTP-Based Delivery Confirmation

GladBit designed and developed a lightweight Android app exclusively for Whatapratha’s delivery staff:

• 🔐 OTP Confirmation: Each order generates a unique One-Time Password (OTP) to be verified upon delivery.
• ✅ Verified Handoffs: Delivery staff must confirm the OTP with the customer, ensuring correct delivery.
• 📱 Internal Use Only: The app is deployed internally, not publicly available on app stores.
• ⚡ Fast & Simple Interface: Intuitive UI designed for non-technical users; no training required.

Results & Impact

• 📉 Drastic Error Reduction: Noticeable drop in order delivery mismatches and related complaints.
• 🧍‍♂️ Greater Accountability: Delivery personnel operated more reliably with built-in confirmation logs.
• 😃 Improved Customer Satisfaction: Customers valued the extra security and clarity at handoff.
• ⚙️ Zero Disruption: The system integrated smoothly without needing extra tools or overhead.

With OTP delivery confirmation, Whatapratha increased customer trust, reduced errors, and equipped their team with a frictionless system that supports scalable, high-volume operations.