Case Study: Enhancing Delivery Accuracy with OTP-Based Food Order Confirmation for Whatapratha

Ensuring the right food reaches the right customer through a secure and efficient OTP verification system.

OTP Delivery System

Client

Whatapratha Food

Whatapratha is a growing food brand recognized for fast, tasty meals and reliable delivery. As demand surged, maintaining delivery accuracy became critical to sustaining customer satisfaction and smooth operations.

The Challenge

Delivery Problems

With growing delivery volumes, Whatapratha encountered issues with incorrect deliveries and verbal confirmations during peak hours, especially in busy or shared residential spaces.

  • Orders delivered to the wrong person or address.
  • Verbal confirmations led to errors in high-volume situations.
  • No simple method to validate handoffs without slowing the process.

Our Solution

OTP App Interface

GladBit developed a lightweight Android app for Whatapratha’s internal delivery team that introduced an OTP-based delivery confirmation system:

  • 🔐 OTP Confirmation: Unique OTP generated for each order, verified by customer at delivery.
  • ✅ Verified Handoffs: Ensures the right order is handed to the correct customer every time.
  • 📱 Internal Use Only: Exclusive to the delivery team, not published on the Play Store.
  • ⚡ Fast & Simple: Intuitive interface requiring little to no training for riders.

Results & Impact

Results Impact

The OTP-based confirmation app drastically improved delivery precision and accountability while maintaining operational simplicity.

  • 📉 Fewer Errors: Significant drop in delivery mismatches and complaints.
  • 🧍‍♂️ Accountability: Delivery staff were more responsible and traceable.
  • 😃 Higher Satisfaction: Customers appreciated the added layer of security and accuracy.
  • ⚙️ Smooth Operations: Seamlessly integrated into workflows without extra tools or friction.