Case Study: Automating Insurance Integrations for Faster Shipping
A custom solution for Falvey Insurance that streamlines insurance workflows for logistics platforms.
Challenges Faced by the Client
Our client, a major logistics provider, struggled to integrate efficiently with Falvey Insurance’s system. The workflow for insuring shipments and managing claims was time-consuming and error-prone due to heavy reliance on manual entry and communications.
- Manual data entry and multi-step shipment insurance workflow.
- High potential for errors in claim processing.
- Delays in processing time, affecting overall shipping speed and customer satisfaction.
Our Custom Solution
GladBit developed a robust connector between the logistics platform and Falvey Insurance, automating the entire insurance workflow:
- 💸 Instant Access to Rates: Real-time retrieval of shipment-specific insurance rates.
- ⚡ One-Click Claim Submission: Automated claim processing, cutting hours of manual work.
- 🔄 Live Status Updates: Real-time status tracking of shipments and claims with no manual syncing required.
- 🧪 Test & Deploy: Full testing in Falvey’s sandbox followed by a seamless production launch.
The Results Achieved
The integration brought dramatic improvements in speed, accuracy, and reliability, while enabling the client to scale operations confidently.
- ✅ Reduced Errors: Automation eliminated the risk of human mistakes.
- ⏱ Time Savings: Tasks that took hours now finish in seconds.
- 🔗 Seamless Integration: The system works invisibly in the background, maintaining existing workflows.
- 📈 Future-Proof: Designed to scale as the client’s logistics volume grows.